Case numbered
The moment a case is created
Every case gets one number that the practice and the lab both use.
Placed on the lab board
The moment a lab is on the case
Every case lands on the production board, whichever way it came in.
Lab access follows the case
When the case is assigned to a lab
The case’s files and designs open to that lab — and to no other.
Files sorted by type
As files are dropped
Scans, CBCT, photos and documents are labelled for you, so a mixed batch is not sorted by hand.
CBCT unpacked
On upload
A zipped CBCT export opens as a scan, ready to read.
Every file checked
On every upload
Every file is checked before anyone on either side opens it.
Live board
Instantly, on every open screen
A case that moves on one technician’s screen moves on everyone’s, without a refresh.
Current stage tracked
When a stage starts
The case shows the stage actually being worked, not the one somebody last typed.
Ready for shipment
When the last stage is done or skipped
The case moves itself to ready for shipment.
Shipping check
Every time a case is marked shipped
A fabricated case is refused until the lab has recorded where it was made.
Approved-design image
The moment a design is approved
The approved smile is rendered to an image and filed on the case.
In-app notices
The moment it happens
Status changes, new messages, designs sent or decided, lab file sends and shipment updates reach the right side’s bell.
Updates to your systems
Within minutes
The practice’s other software hears about status changes, designs, messages and new files — and keeps trying until it has.
Design onto the Clinical chart
With every design change
Created, changed, approved or deleted designs are mirrored read-only onto the patient’s chart in Dion Clinical.
Invoice totals
On every line or payment
A lab invoice’s totals are recomputed from its lines and payments — nobody types a total.
Audit entry
On every change that matters
Status changes, files, designs and access changes are kept on a record nobody can rewrite.
Email digests
Switch onContinuously
Unread notices go out by email, with no patient details in the message.
Carrier tracking
Switch onAs the carrier posts events
The case follows the parcel, from pickup to delivery.